Integration Solution Specialist 🔥

Remote, Hybrid
Prague
Full-time

We’re building Trackdesk, a modern affiliate tracking platform designed for companies that want to grow through partnerships. Our mission is to make affiliate programs simple, transparent, and performance-driven.

We help brands, agencies, and networks manage their partnerships from one place — from tracking and reporting to payouts and integrations. We focus on reliability, fair pricing, and fast time to value.

We’re a B2B SaaS company with customers in more than 50 countries, growing quickly and expanding our team to keep improving the platform and supporting our clients’ success.

About the Role

As an Integration Solutions Specialist, you will help clients integrate our platform into their websites and business processes. You’ll work closely with customers and their technical teams to choose the right integration approach, assist with setup, and resolve technical questions. The role combines hands-on web integrations, clear communication, and creating practical documentation to ensure smooth and scalable implementations.

Responsibilities:

Assisting clients with integrating our platform into their websites and business processes (e.g., integrating our tracking snippets into their ecommerce solutions)
Creating custom integration methods and utilizing existing guides or exploring third-party services to determine integration possibilities
Documenting new integration approaches in the form of articles for our Knowledge Base (e.g., creating guides when new services are integrated for the first time)
Occasionally assisting on live chat support with technical client queries
Conducting introduction calls with clients and their technical teams to gather details needed to select the appropriate integration method and create step-by-step guides for setup
Providing direct setup assistance for clients when necessary

Required:

Experience with JavaScript coding and web development (though this role does not necessarily require an advanced programmer, but rather someone with a solid technical understanding)
Experience in customer support, particularly in a technical or integration-focused role
Familiarity with AI tools and the ability to leverage them to assist in problem-solving and creating functional integration solutions
A systematic approach to problem-solving and good organizational skills
A proactive attitude towards learning and adapting to new tools and services
Ability to communicate effectively in English, both written and spoken

What we offer:

Full-time contract (HPP or IČO)
Flexible working hours and the option for home office
25 days of vacation per year
3 sick days per year
Mobile tariff for free
A senior, supportive team to help you grow your career
On-site gym and parking space at the office