💜 Account Manager Lead

Hybrid
Prague
Full-time

GLAMI is a leading fashion discovery search engine connecting millions of users with brands and e-retailers across 13 European markets. Our goal is to drive growth and maximize revenue in the region, and we’re looking for an experienced Account Manager Lead to lead our account management team and manage selected key accounts in Czechia and Slovakia.

🏋️‍♀️ THE CHALLENGE…

You will be responsible for ensuring operational excellence in account management across all markets, supporting and mentoring the Account management team, improving workflows and processes, and personally managing selected key accounts in CZ and SK. Your aim is to optimize partner performance, strengthen team efficiency, and contribute to GLAMI’s growth in the local markets. This is a client-facing role that requires a native speaker.

📈AND THE MAIN RESPONSIBILITIES…

Team Leadership & Development – lead, mentor, and support the AM team, conduct performance evaluations, monitor workload, and ensure smooth day-to-day execution.
Account Management & Partner Support – manage selected key accounts in CZ and SK, maintain partner satisfaction, and support team members in portfolio performance and profitability improvements.
Process & Workflow Improvement – design and implement improvements in AM processes, collaborate with cross-functional teams, leverage automation tools (e.g. HubSpot, n8n), and ensure best practices are applied across markets.
Documentation & Knowledge Management – maintain and update the Account Management handbook, ensure clarity and accessibility of team processes, and contribute to strategic documentation initiatives.
Finance coordination & issue resolution - coordinate invoicing processes with the Finance team, monitor outstanding financial topics, and support resolution of account-related queries.

✅ REQUIRED SKILLS AND EXPERIENCE…

Fluency in Slovak or Czech, proficiency in English.
At least 2 years of experience in account management, business development, or e-commerce, including a minimum of 1 year managing a team.
Ability to work independently, manage data, and drive process improvements.
Analytical mindset, proactive approach, and results-driven orientation.
Ability to guide and support team members through mentoring, knowledge-sharing, and constructive feedback.
Experience with CRM systems and automation tools (HubSpot experience is a plus).

🦙 WHAT YOU CAN LOOK FORWARD TO…

Join a global e-commerce project and play a pivotal role in shaping the future of the online fashion industry.
Enjoy 25 days of paid time off + 2 sick days to relax, recharge, and pursue your interests outside of work.
Assess a dedicated learning budget for books, conferences, webinars and other resources to continuously enhance your skills and knowledge.
Benefit from a team budget allocated to foster connectivity and networking opportunities.
Enjoy a variety of snacks and refreshments, including Polivkarna soups every Thursday.
Stay active and healthy with a Multisport card, with the company contributing 50% of the cost (Prague based only).
Enhance your English language skills with our contribution towards language classes.
Enjoy flexible hybrid work model - work 3 days a week from our Karlín neighborhood-based office.

Does it resonate with YOU? 🤗

Apply now, and our recruiter Zuzana will get back to you soon! During the hiring process, you will meet your future manager Igor.