Junior Support Officer

Confirmo is one of the fastest growing crypto payment gateways, and our flexible solutions, low fees, and top-class support make it easy for businesses of all sizes to accept crypto payments. Forbes US named us among the best crypto payment gateways in the world and we don't plan to slow down! Since 2022, we’ve grown 700% in volume and now process over $60M+ monthly.

The role

You don’t need to be a developer or a blockchain engineer. But you must be curious, logical, responsible, and willing to learn how blockchain payments work on a practical, day-to-day level.
You will be joining our Support & Operations team, working directly with Support leadership and closely collaborating with Operations on real customer cases, investigations, and process improvements. We value people who take ownership, communicate clearly, and approach problems with a structured, analytical mindset.
We are a small, fast-moving team. We talk directly, we avoid unnecessary processes, and we rely on each other’s judgment. Support plays a critical role in Confirmo — we assist clients, analyze blockchain transactions, investigate payment issues, test merchant integrations, and help keep our payment infrastructure running smoothly.
If you enjoy tech, crypto, solving real problems, and being part of a focused and cooperative team, you will fit right in.

What you will do

• Communicate with clients via email (Zoho Desk) about payments, invoices, refunds, and general support.
• Analyze blockchain transactions using explorers (Etherscan, Blockchair, Solscan, etc.).
• Investigate wrong-network payments, over/underpayments, payout questions, refunds, and edge cases.
• Test merchant integrations and verify issues.
• Work closely with the engineering team to report bugs, reproduce issues, and validate fixes.
• Maintain records, follow internal procedures, and follow SLA expectations.
• Continuously learn about blockchains, networks, stablecoins, fees, and integrations.

What you should bring

• Strong written English (most communication is in English).
• Technical curiosity — you want to understand how blockchain payments work.
• Logical thinking and problem-solving skills.
• Professional, concise, and friendly communication style.
• Responsibility and independence — we cannot micromanage.
• Willingness to learn and adapt quickly.

Nice to have

• Basic knowledge of crypto (TXIDs, networks, stablecoins).
• Experience with ticketing tools (Zoho Desk).
• Experience with e-commerce platforms (WooCommerce).
• Past experience in technical support, fintech, operations, or IT.
• Basic understanding of API requests.

What we offer

• A role in a stable, profitable startup leading the CZ/SK crypto payments market.
• A lot of room to grow — technically, operationally, or into senior roles.
• Flexible working hours + home office possibility.
• A modern office in Karlín (near metro Křižíkova).
• A friendly, small, highly technical team.
• Access to deep knowledge about blockchains, payments, and integrations.
• Real impact — your work affects clients and merchants every day.