Chief Operating Officer (COO) - SaaS, full remote

Who are we looking for COO?

itrinity is rapidly growing, and we’re looking for an experienced COO to partner closely with our CEO in driving strategic initiatives, optimizing operations, and enhancing organizational efficiency. You’ll play a pivotal role in ensuring smooth execution across departments, managing high-impact projects, and streamlining processes that help us scale effectively.

This position is strategically oriented yet deeply operational, requiring a balance between big-picture thinking and detailed execution. If you’re someone who thrives in dynamic environments, excels at cross-functional coordination, and enjoys taking strategic visions from conception to implementation, this role is perfect for you.

Your Mission

You’ll act as the CEO’s strategic partner and operational lead, translating high-level strategies into executable plans, optimizing operational processes, and driving cross-departmental alignment and execution to achieve company-wide goals.

Strategic & Operational Execution

• Partner closely with the CEO to ensure alignment of strategic priorities and effective execution across the company.
• Lead company-wide initiatives, ensuring clear objectives, efficient execution, and measurable outcomes.
• Streamline operational processes to improve efficiency, effectiveness, and collaboration across teams.

Process Optimization & Efficiency

• Drive continuous improvement of internal processes, enhancing productivity, team effectiveness, and collaboration among core departments (Product, Marketing, Engineering, Sales, Customer Success, and Support).
• Develop and monitor company-wide KPIs, aligning performance management with strategic business objectives.

Cross-Functional Leadership & Coordination

• Facilitate clear, effective communication and alignment among senior leadership and across departmental teams.
• Oversee customer support and success initiatives, aligning strategies to enhance customer retention and satisfaction.
• Coordinate key operational projects, from inception through completion, ensuring alignment with company goals.

Sales Operations

• Collaborate closely with sales leadership to optimize CRM processes, sales operations, and data-driven decision-making.

AI Initiatives

• Lead the company-wide initiative to boost employee efficiency by integrating AI solutions, training teams, and fostering continuous innovation in AI utilization.

Compliance & Risk Management

• Oversee compliance initiatives (e.g., SOC2, SLC, etc.), collaborating with finance, legal, and technical teams to ensure readiness and risk mitigation.

Financial & Growth Management

• Contribute actively to itrinity’s financial health through strategic initiatives aimed at improving profitability, efficiency, and sustainable growth.

Key Challenges

• Balancing strategic vision with detailed operational execution across diverse initiatives.
• Coordinating cross-departmental alignment and process improvement in a fast-paced environment.
• Driving significant operational efficiencies and measurable business outcomes through strategic projects.

Adaptability & Growth Mindset

• Proactive, adaptable, and eager to take on new challenges outside of their current experience.
• Demonstrates a strong growth mindset with a passion for continuous learning and professional development.
• Thrives in ambiguity, quickly absorbing new information, making sense of complex issues, and turning them into actionable plans.
• Capable of identifying inefficiencies and proposing process or strategic improvements across the organization, with a concentration on effective prioritization.
• Confident in collaborating directly with senior management and shareholders, influencing decision-making, and driving organization-wide initiatives.

Must-Have

• 5+ years of experience in strategic operations roles such as COO, Chief of Staff, Head of Operations, Project Management, or similar within high-growth startups or corporate environments.
• Demonstrated capability in process optimization, cross-functional coordination, and strategic execution.
• Strong time management and prioritization skillset, excellent multitasking handling.
• Experience managing operational projects with measurable business impact.
• Strong analytical skills, particularly in performance management and operational KPIs.
• Excellent interpersonal and communication skills in English; capable of influencing across all organizational levels.

Nice-to-Have

• Experience contributing to high-level company strategy and vision.
• Familiarity with sales operations, CRM optimization, and data-driven sales environments.
• Background or familiarity with AI and its business applications.
• Entrepreneurial mindset with comfort in dynamic, rapidly evolving environments.

What Success Looks Like

• Strategic initiatives consistently translate into measurable business outcomes, enhancing efficiency and profitability.
• Cross-departmental processes and collaboration significantly improve due to your leadership.
• Stakeholders are consistently aligned, informed, and confident in strategic direction and operational execution.

If you thrive on strategic challenges, operational excellence, and making significant business impacts, let’s connect!

Interview Process

1. Send us your CV or a detailed LinkedIn profile – we’d love to see your achievements and experience.
2. Prescreening call – HR team will discuss expectations and responsibilities (15-30 minutes).
3. Case study – You’ll complete a relevant assignment, preparing you for subsequent discussions.
4. Interview – Meet with the CEO and team members to dive deeper into the role.

What we offer

There are countless reasons to choose us as your next work adventure. However, these reasons might be quite different than the ones you are used to seeing. We like to embrace these differences.

• ESOP with real value – Attractive stock ownership program with dividends and liquidity. Your success = our success. 

• Remote & flexible – Work from anywhere, anytime. We care about results, not hours.

• Founder-led & impact-driven – Small team, big ownership. Your work truly matters.

• Agile mindset – MVP first, improve what works. We move fast and learn faster.

• Work across 8 products – Variety, learning, and the freedom to apply your skills where they fit best.

This is your chance to help shape a fast-growing SaaS ecosystem from the inside out. If that excites you - let’s talk. :)