Senior IT Analyst/Project Manager

Hybrid
Prague
Full-time

ABOUT US

OAK'S LAB is a technology partner that helps startups, scaleups, and enterprises build software solutions by deploying empowered product teams. Our innovative solutions have created market leaders across multiple sectors.

Founded in 2016
Built and launched 65+ products
Combined valuation of our clients is >$1.7B
~75 team members based at our office on Old Town Square

THE ROLE

You will be working on a hyper-growth US Telehealth platform providing a comprehensive Telehealth infrastructure that powers virtual care for providers across the US. They offer a full-stack solution that includes provider networks, telemedicine software, and compliance tools, enabling the seamless delivery of remote healthcare. The company is in hyper-growth mode having 7x in size over 2024, already serving over 3 million patients across the US and continuing to grow exponentially.

RESPONSIBILITIES

As a Senior IT Analyst/Project Manager you will play a pivotal role in bridging the gap between business needs and technical development of the product.

Requirements Analysis: Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements for the product, ensuring clarity and alignment across teams.
System Design & Architecture: Design and propose scalable system architectures, data models, and technical workflows
Technical Feasibility: Evaluate the technical feasibility of proposed features, identifying potential risks, dependencies, and opportunities for optimization.
Process Optimization: Analyze and improve technical processes, ensuring efficient integration of APIs, third-party services, and cloud-based infrastructure.
Cross-Functional Collaboration: Work closely with engineering, QA, and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle.
Data-Driven Insights: Leverage data analytics to assess system performance, identify bottlenecks, and recommend enhancements to improve product reliability and user experience.
Documentation: Create and maintain comprehensive technical documentation, including system diagrams, API specifications, and user flows, to support development and stakeholder communication.
Progress Tracking & Reporting: Monitor project progress, manage tasks, and provide regular status reports to leadership.
Stakeholder Communication: Act as a technical liaison between non-technical stakeholders and engineering teams, ensuring clear communication of complex technical concepts.

SKILLS & REQUIREMENTS

Technical Expertise: 5+ years of experience as an IT Analyst with a strong understanding of cloud-based architectures (eg, AWS, Azure, GCP), APIs, and microservices.
Project Management Skills: Ability to define project scope, goals, and deliverables
Analytical Mindset: Exceptional problem-solving skills with the ability to break down complex business requirements into clear, actionable technical specifications.
Collaboration Champion: Proven experience working with cross-functional teams, including Product Managers, developers, and designers
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Detail-Oriented: Strong attention to detail, with a focus on creating precise documentation and ensuring technical accuracy in all deliverables.
SaaS Knowledge: Deep understanding of SaaS product lifecycles, including experience with agile methodologies, user story creation, and iterative development processes.
Tool Proficiency: Familiarity with tools such as Jira, Confluence, Productboard, Miro or equivalent for requirements management, system design, and API testing.
Security: Familiarity with security best practices (HIPAA knowledge desirable but not essential)
Telehealth experience: Healthcare experience is preferred but not essential

BENEFITS

Flexible working hours
Hybrid working environment
26 days off + 1 additional day for every year working with OAK'S LAB (capped at 30 days)
Top-of-the-line MacBook and hardware budget
Budget to spend on your growth (books, courses, conferences)
Free English lessons
Opportunity for a bonus gained from investments in our startup partners
Team bonding, happy hours, online games, annual offsite trips
Outside of work activity clubs (yoga, traveling, football, tennis, etc.)
Snacks and drinks in the office, weekly pizza, monthly breakfast
Landmark office right on Old Town Square (dog-friendly)