Graphic designer
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our creative online platform, dedicated sales professionals, and award-winning work environment. We are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all employees - no matter what role they’re in.
We seek a talented and detail-oriented team member to accurately and efficiently fulfill customer-submitted artwork requests. As part of our Operations team, you must value customer satisfaction and be able to translate this into all aspects of your role.
What you’ll do:
As a Graphic designer, you will contribute to a WOW! customer experience by efficiently and accurately preparing and redrawing customer artwork. To ensure a high-quality print, you will transform customer imagery into print-ready files and make adjustments to Custom Ink clipart files based on customer requests.
You will communicate regularly with team members on specific orders, and maintain a high level of personal accuracy and quality of work. It will be essential for you to work cooperatively with other Operations Teams to ensure high customer satisfaction and team member satisfaction.
Further, you will contribute to the success of the Graphic designer team by assisting in the ongoing efforts to improve art tools and processes. Additionally, during periods of decreased order volume, you may work on projects outside of orders or work to support other teams in orders.
Primary Responsibilities
- Process artwork orders efficiently and accurately from the internal queue system
- Create and refine high-quality artwork while meeting deadlines
- Collaborate with internal teams across various departments to ensure order accuracy and workflow efficiency
- Engage in the Point Chat system, responding to art and processing related questions in a timely manner
- Provide constructive feedback to team members to support skill development and maintain quality standards
- Participate in projects, including tech testing groups and process improvement initiatives
- Attend meetings and manage administrative tasks, such as emails, surveys, continuous improvement trainings, and workflow updates
How you’ll be measured:
- Work Quality – Maintain targeted expectations for execution and accuracy of work
- Productivity – Maintain targeted expectations for the average number of orders completed per day
- Teamwork – Work together to enhance customer and teammate experience with Custom Ink
What we’re looking for:
- Strong attention to detail, accuracy, and an eye for design
- Proficiency in Adobe Illustrator and Adobe Photoshop (recent versions preferred)
- Familiarity with Mac OS
- Strong communication and collaboration skills
- English proficiency (written and spoken) B2 level
- Ability to quickly learn and adapt to new software and interfaces
- Proactive problem solving skills
What we offer
- Home office or remote support (location Prague)
- Multisport card
- A beautiful office in Karlín with a full fridge, amazing coffee, and an Xbox
- Every Tuesday company breakfast, and occasional lunches and dinners
- Regular team buildings
- English classes and budget for learning
- Mental health wellness program with Soulmio
- 25 days of vacation, 5 sick days
- Contract for unlimited period
- Start date 22nd September