Chief of Staff / COO (SaaS, remote 🌎)

👋 Hello, we are itrinity, a fast-growing tech company based in Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We've been profitable since day one and have grown over 30% in EBITDA (YoY) for the last seven years.

Our team currently consists of over 90 members who improve our 8 different SaaS products daily. Every itrinity employee has the option to participate in our company ESOP, so our people grow together with the company 🚀

We work mostly remotely, shaping products that our customers love ❤️

Namely:

• UptimeRobot → The World’s Leading Uptime Monitoring Service - Downtime Happens. Get Notified!
• Mangools → SEO Tools for Busy People - Effective and Affordable SEO Toolset
• EmailListVerify → Full-featured Email Verification for Half the Price
• WarmUpInbox → An Effective Email Warmup - Avoid Spam & Promotion Folders
• GeoTargely → An All-In-One Geo Targeting Platform - Personalize to Improve Conversions
• Touch Stay → Digital Guidebooks That Reduce Questions
• DeadlineFunnel → Boosting Conversions Through Urgency & Deadlines
• TopicRanker → Find Easy-to-rank Keywords Based on Weak Spots in SERP

We are proud to serve more than 6,250,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.

Why are we looking for a Chief of Staff?

itrinity is rapidly growing, and we’re looking for an experienced Chief of Staff to partner closely with our CEO in driving strategic initiatives, optimizing operations, and enhancing organizational efficiency. You'll play a pivotal role in ensuring smooth execution across departments, managing high-impact projects, and streamlining processes that help us scale effectively.

This position is strategically oriented yet deeply operational, requiring a balance between big-picture thinking and detailed execution. If you're someone who thrives in dynamic environments, excels at cross-functional coordination, and enjoys taking strategic visions from conception to implementation, this role is perfect for you.

🚀 Your Mission

You'll act as the CEO's strategic partner and operational lead, translating high-level strategies into executable plans, optimizing operational processes, and driving cross-departmental alignment and execution to achieve company-wide goals.

🔑 Your Responsibilities

🎯 Strategic & Operational Execution

• Partner closely with the CEO to ensure alignment of strategic priorities and effective execution across the company.
• Lead company-wide initiatives, ensuring clear objectives, efficient execution, and measurable outcomes.
• Streamline operational processes to improve efficiency, effectiveness, and collaboration across teams.

🛠️ Process Optimization & Efficiency

• Drive continuous improvement of internal processes, enhancing productivity, team effectiveness, and collaboration among core departments (Product, Marketing, Engineering, Sales, Customer Support).
• Develop and monitor company-wide KPIs, aligning performance management with strategic business objectives.

📊 Cross-Functional Leadership & Coordination

• Facilitate clear, effective communication and alignment among senior leadership and across departmental teams.
• Oversee customer support and success initiatives, aligning strategies to enhance customer retention and satisfaction.
• Coordinate key operational projects, from inception through completion, ensuring alignment with company goals.

📈 Sales Operations & AI Initiatives

• Collaborate closely with sales leadership to optimize CRM processes, sales operations, and data-driven decision-making.
• Lead the company-wide initiative to integrate AI solutions, training teams and fostering continuous innovation in AI utilization.

🛡️ Compliance & Risk Management

• Oversee compliance initiatives (e.g., SOC2), collaborating with finance, legal, and technical teams to ensure readiness and risk mitigation.

📉 Financial & Growth Management

• Contribute actively to itrinity’s financial health through strategic initiatives aimed at improving profitability, efficiency, and sustainable growth.

📚 Ideal Candidate Profile

✅ Must-Have

• 5+ years of experience in strategic operations roles such as Chief of Staff, Head of Operations, Project Management, or similar within high-growth startups or corporate environments.
• Demonstrated capability in process optimization, cross-functional coordination, and strategic execution.
• Experience managing operational projects with measurable business impact.
• Strong analytical skills, particularly in performance management and operational KPIs.
• Excellent interpersonal and communication skills in English; capable of influencing across all organizational levels.

✨ Nice-to-Have

• Familiarity with sales operations, CRM optimization, and data-driven sales environments.
• Experience with compliance frameworks (e.g., SOC2).
• Background or familiarity with AI and its business applications.
• Entrepreneurial mindset with comfort in dynamic, rapidly evolving environments.

🏆 What Success Looks Like

• Strategic initiatives consistently translate into measurable business outcomes, enhancing efficiency and profitability.
• Cross-departmental processes and collaboration significantly improve due to your leadership.
• Stakeholders are consistently aligned, informed, and confident in strategic direction and operational execution.

If you thrive on strategic challenges, operational excellence, and making significant business impacts, let's connect!

Interview process

1. Send us your CV or a well-filled LinkedIn profile - we’d love to see your experience in action!
2. Prescreening call -  HR team will call you to discuss the main expectations and responsibilities (15-30 minutes).
3. Case study - we’ll send you an assignment to complete at home, which will also help prepare you for the next round.
4. Interview - you’ll have the chance to talk to the hiring manager. We’ll dive into technical topics and go over the role and its responsibilities.
5. Final interview - this is a follow-up to clarify and confirm any remaining details. If all goes well, we’ll send you a job offer right away!

What we offer

We’ve been growing 🚀 over 30% EBITDA YoY for the last several years. We are eager to make our products even more profitable, as well as to acquire new products. Would you like to grow with us and enjoy mutual success? Join our team!

What’s in for you?

• Founder led company focusing on results, encouraging creativity & innovation, growing and learning every day
• Real impact & participation of company's success (or failure 🙂)
• Agile, small steps, MVP first + iterative changes, MVP (minimum viable product) first, if it shows potential, improve it iteratively
• Time & place flexibility - remote work, weird hours → as long as you bring results, we don't care

Would you like to grow with us and enjoy the success together? Join our team! More info on itrinity