Zákaznická podpora / Customer care pro nově vznikající značku Provencelia

🪴 Provencelia is a European design brand crafting handmade ceramic planters that customers genuinely love. We don't just sell planters – we sell joy. And now we need someone to help deliver that joy through customer support, too.

🚀 We're growing fast, with loads of happy customers across Europe – and honestly, we can't keep up. So we're looking for a proactive full-time teammate to build our customer support to the standard of a real European brand.

💬 What you'll be in charge of: Your number one job is a happy customer. In practice that means:

• answering customer questions (email, chat) ✍️
• talking to customers on the phone 📞
• handling orders, deliveries and minor complaints 📦
• making sure every customer leaves with a smile and wants to come back 😊

🤖 You'll work smart: we use AI tools a lot to make the job easier, so you can focus on what matters most – a happy customer.

🇩🇪 Who we're looking for:We require both Czech and German – German is a must, as we focus heavily on the German market and most customer communication happens in German. We're looking for someone independent, customer-obsessed and action-driven, who loves moving things forward. Your ideas and improvements won't get lost here – we want to hear them. 💡

✨ Why us:
A young, energetic team where everyone has real impact. The customer is our #1 priority. And since our headquarters are in France, team trips there just come with the job. 🇫🇷