🖤💛 Technical Support Specialist (tech troubleshooting & customer experience) 🚀

Help customers solve technical problems, not just support tickets

We’re looking for a technically-minded problem solver who enjoys helping customers and understands how modern web applications work under the hood.

This is not a traditional support role

You’ll investigate issues, work with APIs and integrations, analyze logs, reproduce bugs, and help customers successfully use our digital signage platform. You’ll work closely with both customers and engineers, often acting as the bridge between the two.

To succeed in this role, you should be comfortable working with REST APIs, technical documentation, debugging tools, and web technologies. A strong customer mindset is important, but technical problem-solving ability is essential.

You should also feel comfortable communicating in English on a daily basis with both customers and teammates.

What your day could look like

• Investigating technical issues across our platform, devices, and integrations
• Troubleshooting APIs, authentication flows, connectivity issues, and system behavior
• Analyzing logs, API responses, and technical documentation
• Using debugging tools to identify root causes
• Communicating clearly and professionally with customers
• Collaborating closely with engineering and product teams
• Reproducing issues and gathering technical context before escalation
• Improving internal workflows, documentation, and support quality
• Learning new technologies and product areas as the platform evolves

You’ll enjoy this role if you

• Like understanding how systems work
• Enjoy investigating problems and finding root causes
• Are curious about technology beyond surface-level usage
• Like working with web technologies and technical tools
• Enjoy helping people while solving technical challenges
• Learn quickly and are comfortable navigating unfamiliar systems
• Prefer problem-solving over repetitive ticket processing

Technical background we’re looking for

You don’t need to be a software engineer, but you should have enough technical understanding to investigate issues independently and communicate effectively with engineers.

Core requirements

• Basic JavaScript knowledge
• Understanding of REST APIs and HTTP requests
• Working with JSON payloads
• Browser developer tools
• Reading and understanding technical documentation
• Troubleshooting and root cause analysis

Nice to have

• Postman or similar API tools
• HTML and web technologies
• Experience with integrations
• Scripting or automation
• Experience reading logs and debugging applications

You should feel comfortable looking at API requests, understanding what happened, identifying where a problem originates, and gathering relevant information before escalating an issue.

You’ll fit well with the team if you are

• A solid technical foundation, familiarity with web technologies, and a genuine interest in how systems work
• Curious and proactive
• Reliable and comfortable taking ownership
• Organized and detail-oriented
• Strong in written and spoken English
• A collaborative team player
• Open to feedback and continuous learning
• Positive, solution-oriented, and not afraid to ask thoughtful questions

Bonus points if you have experience with

• Technical support or solutions engineering
• SaaS products
• Developer support
• APIs and integrations
• Debugging and root cause analysis
• Working closely with software engineers

This role might NOT be for you if

• You’re looking primarily for a customer success or account management role
• You prefer repetitive ticket handling over investigation and analysis
• You have little interest in understanding how web applications, APIs, and integrations work
• You prefer escalating technical problems rather than investigating them yourself
• You want minimal interaction with engineers and technical systems
• You’re looking for short-term or part-time collaboration only

What you’ll get in return

• Opportunity to work on a product used by customers worldwide
• Daily collaboration with experienced engineers
• Exposure to APIs, integrations, web technologies, and digital signage devices
• Strong growth potential toward more technical responsibilities
• A team that values ownership, curiosity, and continuous improvement
• The chance to make a real impact on both the product and customer experience

You don’t need to know everything from day one

What matters most is technical curiosity, strong problem-solving skills, willingness to learn, and genuine care for helping customers succeed.

You’ll join a supportive team that openly shares knowledge, values initiative, and helps each other grow.

At the end of the day, we’re looking for someone who enjoys solving technical challenges, helping customers, and continuously learning along the way.

If this sounds like the kind of environment where you’d do your best work, we’d love to hear from you!

Send us your CV or LinkedIn profile.