🖤💛 Technical Support Specialist (Customer Experience Focus) 🚀

Help customers succeed with technology

We’re looking for a technically curious, customer-oriented person who likes solving problems and helping people succeed with technology.

You’ll work closely with customers using our digital signage platform - troubleshooting issues, helping with integrations, and making sure customers have a great experience with the product.

A big part of this role is building trust with customers. We’re looking for someone who genuinely cares about helping people and understands that customer satisfaction and experience are just as important as solving the technical issue itself.

You should also feel comfortable with daily written and spoken communication in English with both customers and teammates.

What your day could look like

• Help customers troubleshoot technical issues across our platform and integrations
• Communicate with customers in a clear, empathetic, and solution-oriented way
• Deliver a welcoming, engaging, and responsive customer experience
• Work with APIs, integrations, logs, debugging tools, and technical documentation
• Collaborate closely with product and technical teams to identify and resolve issues
• Investigate root causes and help improve internal processes and customer experience
• Learn new tools and technologies quickly as the product evolves
• Contribute ideas for improving workflows, automation, and support quality
• Keep notes organized and maintain clear internal knowledge sharing

You’ll thrive here if you like

• Solving technical problems and understanding how things work
• Working with web technologies and technical tools
  (APIs, JSON, HTTP requests, HTML, JavaScript, terminal commands, and debugging tools)
• Using tools such as Postman, browser developer tools, or similar
• Communicating with both technical and non-technical people
• Creating a genuinely positive customer experience
• Keeping things organized and paying attention to detail
• Learning new technologies and tools quickly
• Using AI tools thoughtfully and efficiently in day-to-day work

You’ll probably fit well with the team if you are

• Someone who genuinely cares about helping customers and colleagues
• Communicative and confident in English (native Czech or Slovak is absolutely fine)
• Trustworthy, reliable, and comfortable taking ownership
• A team player who shares information proactively and collaborates well with others
• Curious, proactive, and open to learning new tools and technologies
• Positive, solution-oriented, and comfortable asking thoughtful questions
• Detail-oriented and organized

Bonus points if you already have experience with

• Customer-facing technical roles
• Supporting developers or working with integrations
• Troubleshooting, debugging, and root cause analysis
• Automation or scripting
• Building, experimenting, and improving things proactively
  
  

This role may NOT be the right fit if you prefer

• Purely repetitive helpdesk or ticket processing without deeper problem solving
• Minimal communication with customers or teammates
• Avoiding new technologies, tools, or ways of working
• Mostly remote work without regular interaction and collaboration with the team
• Short-term or part-time collaboration only
  
  

What you’ll get in return

• Opportunity to work on a product used by customers worldwide
• Daily interaction with developers, modern technologies, and a wide range of digital signage devices
• Strong growth potential and opportunities to move into more technical roles
• A team of people passionate about technology and continuous improvement
• The chance to make a real impact on both the product and customer experience

This role is ideal for someone with technical curiosity, strong communication skills, and a genuine customer-first mindset. You don’t need to know everything from day one - what matters most is willingness to learn, take ownership, ask good questions, and help customers succeed.

You’ll join a supportive team that openly shares know-how and helps each other grow.
In the end, it’s all about mutual fit, trust, and good team energy.

If this sounds like the kind of environment where you’d do your best work, get in touch. 

Send us your CV or LinkedIn profile. We look forward to hearing from you!