Support Officer for AppBlock! Users. Empathy. Real impact. 🚀

AppBlock is a mobile application that helps people protect their time, stay focused, and be more offline – where it truly matters.

🌍 We have over 10 million downloads in more than 160 countries worldwide. 📈 We’re growing by nearly 100% year over year. 🔥 

We’re a bootstrapped project – we don’t burn investors’ money; we grow sustainably and thoughtfully. 🚀 

We have the potential to become one of the largest and best productivity apps in the world. 📱 

We are the biggest app blocker on the market, regularly used by nearly 1,000,000 people across continents and countries.

We’re not just looking for a Support Officer. We’re looking for someone for whom a satisfied user is personal. Someone who can combine empathy, product knowledge, and feedback to take AppBlock to the next level.

🧠 Who are we looking for?

We’re looking for a Support Officer who:

• Lives for communication – knows how to talk to both a frustrated user and an enthusiastic fan, always leaving a good impression.
• Goes deep – doesn’t just forward templates but truly understands the problem and sees it through to the end.
• Has strong English skills – at least B2 level in writing, as our users come from all over the world.
• Sees AI as a tool – knows how to use it to increase efficiency and improve the quality of responses.
• Understands the product – or quickly learns it in depth to become a pillar of the team.
• Collects and shares feedback – understands that every user message is valuable input for development.
• Handles administration without stress – sheets, emails, and helpdesk tools are no problem.
• Is consistent and responsible – follows things through and doesn’t rely on someone else to solve them.
• Is interested in digital wellbeing – a topic that resonates strongly with AppBlock.
• Can work on-site – ideally every day at the office in Hradec Králové, with hybrid cooperation possible over time.
  
  

🛠 What will your role be?

• Communicate with users from around the world via the helpdesk and solve their problems.
• Collect and structure feedback and pass it to the team as input for development.
• Respond to reviews on the App Store, Google Play, and other platforms.
• Co-create a wiki, how-to guides, FAQs, and video tutorials.
• Take care of the AppBlock community and help it grow.
• Collaborate with all team members – from development and marketing to product.
• Participate in product development – from idea to execution.
• Know the product in depth – be the go-to person for the whole team when it comes to details and AppBlock’s behavior.

🚀 What do we offer?

• Work on a global product that helps people live calmer and more focused lives every day.
• Direct impact on the app’s growth – support is our alpha and omega.
• A great team and open culture – no corporate barriers, with trust and freedom.
• Fair compensation corresponding to your skills and experience.
• Room for growth – whether within support or in other areas of the product.
• Nice offices in Hradec Králové, a flexible approach, good coffee, and refreshments.
• All the equipment you need for your work.
• English courses, a psychotherapist, a sports allowance – and other benefits we’re happy to tailor to your needs.

🎯 If you enjoy helping people, understand the value of great support, and want to be part of a project that changes people’s relationship with their phones – join us.

Let’s schedule a call or grab a coffee. We look forward to meeting you!