Operations & Sales Specialist | Fintech Startup (Techstars Company 🚀)

Remote
Prague
Full-time

Who are we?

We built Flowpay to have the back of small businesses. They are the beating heart of the economy, yet many still struggle to access the capital they need to grow. We are here to change that. And we need passionate, driven people like you to help us do it.

Flowpay is a data and AI company that has built an embedded lending infrastructure. We deliver fast, flexible financing to small and medium-sized enterprises (SMEs), seamlessly embedded into the digital platforms they already use to run their businesses. We act as a Direct Lender, provide Embedded Finance Infrastructure for SME platforms, and offer Risk-as-a-Service (RaaS) to lending institutions.

Alumni of the world's largest accelerator TECHSTARS. In 2022, we became the first Czech startup in seven years to join the Techstars + ABN AMRO Future of Finance program.

Vodafone Idea of the Year 2023 - Flowpay won the Vodafone Idea of the Year competition as Technology Project of the Year.

Mastercard Fintech of the Year 2024 - Flowpay was awarded the Fintech of the Year category in the Mastercard Bank of the Year program.

Deloitte Central Europe Fast 50 (2025) - Flowpay received two major recognitions - the Impact Stars Award and the AI Value Driver Award.

Who are we looking for?

A proactive and communicative person who enjoys working with clients
Someone who is not afraid of sales and has a sales mindset, not just a support mindset
A person who can balance client communication and operational tasks
Someone who likes to follow things through to completion and takes ownership
Previous experience in customer support, sales, operations, or account management is a plus, but not a must

Your responsibilities?

Daily communication with clients via phone, email, and SMS
Active follow-up with clients regarding their interest in financing
Guiding clients through the financing process and answering their questions
Preparing approval notes and documentation for the risk department
Cooperating closely with the risk and sales teams
Making sure opportunities are not left unfinished and clients move forward in the funnel

How do we imagine you?

Native Czech/Slovak + strong English (spoken and written)
Enjoyment of talking to people and building long-term relationships
A persuasive, confident, well-organized and solution-oriented mindset
Motivation to go beyond a “support-only” role and work close to sales

What can you look forward to?

Opportunity to work on both client-facing and analytical projects.
Direct influence on our market expansion across Europe.
An inspiring environment of a fast-growing startup and a young team.
Remote work with agreed working hours. The team ensures client coverage on weekdays until 18:00 or 20:00 CET, based on an agreed schedule.
Space to grow with us - career development, mentoring, and new opportunities.
Motivating financial reward & ESOP program.
Being part of a Techstars-backed fintech startup shaping the future of SME lending.
Customer happiness focus approach ❤️.

🚀 Ready to build the future of SME lending? Join Flowpay and be part of something different.