Smartsupp

Technology, E-commerce, SaaS, E-shop

Hello, we are Smartsupp, a team of 50 enthusiasts from different parts of the world, working on global SaaS (software as a service) in Brno. Smartsupp develops a conversational e-commerce platform that combines live chat and chatbots and helps companies communicate and reach out to their customers, collect quality leads and, thanks to this, increase sales. Our live chat is #1 in Central Europe. Smartsupp is actively used by over 70,000 websites and e-shops worldwide.

👉 What are we working on now?

Currently, we are mainly working on optimizing our widget to reduce its loading time and thereby improve the lighthouse score. Furthermore, we are constantly developing and improving our chatbot, so that it doesn't only save our customer's time, but also facilitates the collection of quality leads and helps to automate the overall customer support. Thanks to this, our clients save time and money.

👉 Our technology Stack (for the techies out there :)

We use modern technologies that have passed the "test of fire". At the core of our stack is TypeScript. The backend is built on Node.js. We have a database in PostgreSQL, MariaDB and Elastics. The servers run on Amazon Web Services. We code the frontend of the web application in React and Svelte. We use PHP/Nette in a few places (there is always some legacy code :). Our code lives on Github.

👉 What tools do we use internally?

We use Trello and YouTrack for task management and Slack for team communication. We handle company mail and documents via G Suite from Google.

👉 OUR TEAM

Our 50-member team is divided into several departments. The biggest team in Smartsupp is our dev team, which makes sure that our application runs as it should and that it keeps up with current trends. Our product team decides what we will work on. In addition, of course, we have a customer support team that tries to ensure that our customers have all the necessary information clearly available and, if necessary, answers their questions on the chat. Our Sales and Customer Success departments, who are jointly responsible for large customers, work closely with customer support. Our marketing team is in charge of acquiring new customers from all over the world. He is constantly creating new campaigns and looking for new ways to reach our target group better than the competition. And so that we can all work in a pleasant environment and that everything goes as it should, the back office and the HR department take care of us.

👀👀 Check who we are and learn more about our company culture HERE

👉 Do you want to be a part of Smartsupp team?

Even if you didn't find an open position for you, send us your LinkedIn or CV and tell us, why would you like to work for Smartsupp. We will be happy to meet you in person and show you what we are working on.