We are Devcity, a team of young enthusiasts from the IT world. We keep pace with the newest trends and technologies. We like to both play with our own products and help our customers mostly in e-commerce with their key projects. We are currently looking for an enthusiastic Digital Workplace Specialist who has already some expirience.

Working agile is our standard. We are not newbies at this, we have been doing it for a long time and we know how to do it.

You can find our central hub in Prague and in Brno, but you can work from anywhere and help us to create more hubs, both in the Czech Republic and around the world.

What about the project?

Join our dynamic platform team as we continue to drive innovation and excellence. We are looking for a dedicated Level 2 Support Engineer who can help us maintain our high standards of customer support and system provisioning. If you're passionate about technology and thrive in a collaborative environment, we want to hear from you.

A day in the life of Support Specialist

Execute manual provisioning tasks by completing forms and clicking through required processes.
Monitor system operations to ensure smooth functionality and prompt issue resolution.
Perform SQL analysis and generate reports based on database queries.
Collaborate closely with our other Level 2 support engineers to handle complex support requests.
Provide exceptional customer support and maintain high satisfaction levels.

What will make you successful

Proven experience in a support engineer role or similar capacity.
Basic proficiency with SQL for data analysis and troubleshooting.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Fluent English
Fluency in German is highly desirable but not mandatory.

Why do you want to work with us?

Great colleagues and absolutely flexible working policy.
Career coaching and development
Flexible working hours/Remote work as you require
Technical training and workshops
Technical equipment for work
Opportunity to participate in our product portfolio with your ideas
Company parties
Opportunity to participate in our tech events
Our interest to constantly make our cooperation more pleasant for you
English lessons
Psychologist

Helpdesk - job offers at the startups

Devcity s.r.o.

Technical support