Developer Support

On-site, Hybrid
Prague
Full-time

The signageOS Developer Support Team is looking for a smart and driven problem-solver to join and grow with us as we become a global operation. You will provide dev and tech support in the evolving digital signage landscape by communicating with company partners and digital signage development experts. This role includes both project and support responsibilities.

As experts within the digital signage industry, signageOS will give you the opportunity to continually grow as a developer, learn about digital signage technology and evolve as a professional in IT, networking, and streaming technologies.

What you will do:

Provide technical guidance and developer support to signageOS Partners and Customers
Participate in the testing and evaluation of new features
Troubleshoot system issues and respond to technical inquiries, delivering timely and effective support
Support ongoing process and system operations
Assist in creating and maintaining functional user documentation
Develop expertise in digital signage integrations and related development
Build strong relationships by understanding problems, ensuring timely resolutions or escalations, and communicating progress clearly
Track and document system bugs and feature requests for the development team’s review
Contribute to the creation and upkeep of support procedures and internal training materials
Collaborate across teams to ensure deadlines and deliverables are met

What You’ve Already Done:

Bachelor's degree or equivalent experience in a technical field
Relevant work experience in a similar role (e.g., technical support, developer relations, partner engineering)
Solid understanding of JavaScript APIs, REST API communication, and web technologies
Excellent written and verbal communication skills in English

Bonus Points for Experience With:

Troubleshooting complex technical issues independently
System testing, implementation, or systems support
Strong organizational skills with consistent delivery on commitments
Exceptional attention to detail and follow-through on tasks

What we can offer you:

Friendly Atmosphere: Join a super friendly and supportive team.
Recreational Activities: Enjoy Xbox, foosball, or ping-pong with the team.
Competitive Salary: Enjoy a competitive salary with additional benefits.
Stock Options: Participate in our Employee Stock Option Plan.
Relax and Recharge: 25 days of PTO.
Health Days: Take care of your health with 3 sick days.
Fitness Benefits: Get a Multisport card for your fitness needs.
Professional Growth: Budget for personal growth and professional development.
Language Classes: Improve your English with classes taught by a native speaker.
Healthy Snacks: Enjoy unlimited fruit, veggies, and snacks all week long.
Team Lunches: Join us for team lunch every Friday.
Refreshments: Stay hydrated with unlimited coffee and soft drinks.

If you enjoy digging into technical challenges, helping others succeed, and being part of a team that actually enjoys what they do, we’d love to meet you!